Wurth Service Supply Online University
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Product Knowledge Courses

  1. Standard Fasteners 101
  2. Metric Fasteners 101
  3. Rivets
  4. Inserts
  5. Anchors
  6. Materials
  7. Platings and Coatings
  8. Structural Bolts
  9. Weld Nuts
  10. Weld Screws
  11. Ergo Universal Adhesives
  12. Pins & Keys
  13. Socket Products

Strategy - Industry - Company Knowledge Courses

  1. Pricing
  2. Improving Productivity

Quality Control Courses

  1. Customer Complaints
  2. Corrective Actions
  3. Nonconforming Products

Customer Service Courses

  1. Telephone Etiquette
  2. Trust and Rapport Building
  3. Active Listening Skills
  4. Problem Solving
  5. Defusing Anger
  6. Business Email Etiquette
  7. Managing Customer Expectations
  8. Stress Control
  9. Goal Setting
  10. Creating Customer Loyalty

Basic Sales Courses

  1. Strategic Sales Plan: Why Sales Fail and How Wins are Won - Learn the steps in the sales process.
  2. Objection Free Selling - Learn how to Prevent, Preempt, and Respond to every sales objection you get

Advanced Sales Training Courses

  1. Value Selling Strategies P.R.O.S.P.E.C.T. Model
  2. Negotiating Value

Sales Management Strategy

  1. Sales Coach
  2. Peer-to-Peer Sales Coaching
  3. Curbside Sales Coaching

Contact Contact Josh Beyioku (Joshua.Beyioku@wurthindustry.com) for access to this site.

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